{"id":353,"date":"2026-01-29T20:44:02","date_gmt":"2026-01-29T20:44:02","guid":{"rendered":"https:\/\/artletshop.com\/?page_id=353"},"modified":"2026-02-16T21:00:03","modified_gmt":"2026-02-16T21:00:03","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/artletshop.com\/hr\/refund_returns\/","title":{"rendered":"Pravila Povrata i Refundacije"},"content":{"rendered":"<h2 class=\"wp-block-heading\"><strong>Pravila Povrata i Refundacije \u2013 Artletshop<\/strong><\/h2>\n\n\n\n<p><strong>1. Op\u0107a pravila<\/strong><br>Svi umjetni\u010dki radovi prodani putem Artletshopa su <strong>ORIGINALNA, unikatna djela<\/strong>. Zbog posebne prirode svakog rada, <strong>povrati se prihva\u0107aju samo pod specifi\u010dnim uvjetima<\/strong> navedenim u nastavku. Ova pravila osiguravaju sigurnu obradu i o\u010duvanje Va\u0161eg umjetni\u010dkog djela te su u skladu s va\u017ee\u0107im EU i hrvatskim propisima.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>2. Jamstvo zadovoljstva<\/strong><br>Ako Va\u0161e umjetni\u010dko djelo stigne <strong>o\u0161te\u0107eno tijekom dostave<\/strong> ili postoji <strong>pogre\u0161ka u Va\u0161oj narud\u017ebi<\/strong>, molimo kontaktirajte nas <strong>u roku od 3 dana od primitka umjetnine<\/strong>. Uklju\u010dite <strong>jasne fotografije umjetnine i pakiranja<\/strong>. Pregledat \u0107emo Va\u0161 slu\u010daj i dati upute za mogu\u0107i povrat novca, zamjenu ili popravak.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>3. Uvjeti za povrat<\/strong><br>Povrat se prihva\u0107a isklju\u010divo ako su ispunjeni svi sljede\u0107i uvjeti:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Umjetni\u010dko djelo mora biti vra\u0107eno u <strong>izvornom stanju, bez znakova kori\u0161tenja, izmjena ili o\u0161te\u0107enja.<\/strong><\/li>\n\n\n\n<li>Umjetni\u010dko djelo mora biti vra\u0107eno u <strong>originalnom pakiranju<\/strong>,<strong> uklju\u010duju\u0107i sav za\u0161titni materijal i sve prilo\u017eene dodatke.<\/strong><\/li>\n\n\n\n<li>Umjetni\u010dko djelo mora biti <strong>sigurno ponovno zapakirano <\/strong>kako bi se osigurao siguran transport pri povratu.<\/li>\n\n\n\n<li>du\u017eni ste dostaviti<strong> dokaz o slanju <\/strong>i <strong>broj za pra\u0107enje po\u0161iljke<\/strong> nakon slanja paketa.<\/li>\n<\/ul>\n\n\n\n<p>Neispunjavanje navedenih uvjeta mo\u017ee rezultirati odbijanjem povrata ili umanjenjem iznosa povrata, gdje je to zakonski dopu\u0161teno.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>4. Povrat novca<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Povrati \u0107e se izvr\u0161iti na <strong>na\u010din pla\u0107anja koji je dostupan u trenutku povrata<\/strong>, obi\u010dno originalni na\u010din pla\u0107anja kori\u0161ten pri kupnji (npr. PayPal, Stripe, kreditna kartica, izravni bankovni transfer).<\/li>\n\n\n\n<li>Ako iz bilo kojeg razloga originalni na\u010din pla\u0107anja nije dostupan, povrat \u0107e biti izvr\u0161en <strong>putem alternativnog na\u010dina<\/strong>koji se dogovori s kupcem.<\/li>\n\n\n\n<li>Povrat novca izvr\u0161ava se <strong>u roku od 30 dana od primitka vra\u0107enog umjetni\u010dkog djela od strane Artletshopa<\/strong>.<\/li>\n\n\n\n<li>Tro\u0161kovi dostave <strong>nisu povratni<\/strong>, osim ako je povrat uzrokovan na\u0161om pogre\u0161kom.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>5. Dostava i pakiranje<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vra\u0107ena umjetni\u010dka djela moraju biti poslana polo\u017eena ravno, u <strong>originalnom pakiranju,<\/strong> smje\u0161tena u <strong>\u010dvrstu i dobro za\u0161ti\u0107enu kartonsku kutiju<\/strong>,<strong> u skladu s me\u0111unarodnim standardima za transport umjetnina.<\/strong><\/li>\n\n\n\n<li>Artletshop ne odgovara za o\u0161te\u0107enja nastala tijekom povratne dostave ako umjetni\u010dko djelo nije vra\u0107eno u <strong>originalnom pakiranju<\/strong> i <strong>adekvatno za\u0161ti\u0107eno za transport<\/strong>.<\/li>\n\n\n\n<li><strong>Kupac snosi odgovornost za siguran povrat umjetni\u010dkog djela<\/strong> sve dok ono ne bude zaprimljeno od strane Artletshopa.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>6. Predmeti koji se ne mogu vratiti<\/strong><\/p>\n\n\n\n<p>Sljede\u0107i predmeti ne podlije\u017eu pravu na povrat:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Umjetni\u010dka djela koja su <strong>izmijenjena, o\u0161te\u0107ena, uokvirena ili na drugi na\u010din preina\u010dena od strane kupca.<\/strong><\/li>\n\n\n\n<li>Izra\u0111eni po narud\u017ebi, naru\u010deni (komisionirani) ili personalizirani umjetni\u010dki radovi, osim ako su isporu\u010deni o\u0161te\u0107eni ili pogre\u0161no dostavljeni.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>7. Me\u0111unarodne narud\u017ebe<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Za me\u0111unarodne po\u0161iljke primjenjuju se isti uvjeti.<\/li>\n\n\n\n<li>Kupci su odgovorni za sve carinske pristojbe, poreze ili tro\u0161kove povratne dostave, osim ako je povrat uzrokovan na\u0161om pogre\u0161kom.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>8. Kontakt za povrat<\/strong><br>Za pokretanje povrata ili prijavu o\u0161te\u0107enja, molimo kontaktirajte nas <strong>putem kontakt obrasca na na\u0161oj <a href=\"https:\/\/artletshop.com\/hr\/\" data-type=\"page\" data-id=\"46\" target=\"_blank\" rel=\"noreferrer noopener\">po\u010detnoj stranici<\/a><\/strong> ili na <strong><a>info(at)artletshop.com<\/a><\/strong>  Uklju\u010dite <strong>broj narud\u017ebe, fotografije umjetni\u010dkog djela i pakiranja<\/strong>. Dat \u0107emo Vam upute za povrat i refundaciju.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Returns Policy \u2013 Artletshop 1. General PolicyAll artworks sold on Artletshop are original, one-of-a-kind creations. Due to the unique nature of each piece, returns are only accepted under specific conditions outlined below. This policy ensures the safe handling and integrity of your artwork while complying with applicable EU and Croatian regulations. 2. Satisfaction [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"qubely_global_settings":"","qubely_interactions":"","ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-353","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"acf":[],"_links":{"self":[{"href":"https:\/\/artletshop.com\/hr\/wp-json\/wp\/v2\/pages\/353","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/artletshop.com\/hr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/artletshop.com\/hr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/artletshop.com\/hr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/artletshop.com\/hr\/wp-json\/wp\/v2\/comments?post=353"}],"version-history":[{"count":10,"href":"https:\/\/artletshop.com\/hr\/wp-json\/wp\/v2\/pages\/353\/revisions"}],"predecessor-version":[{"id":2027,"href":"https:\/\/artletshop.com\/hr\/wp-json\/wp\/v2\/pages\/353\/revisions\/2027"}],"wp:attachment":[{"href":"https:\/\/artletshop.com\/hr\/wp-json\/wp\/v2\/media?parent=353"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}