Terms and Conditions – Artletshop

These Terms and Conditions (“Terms”) regulate your use of the website https://artletshop.com and the purchase of goods from Artletshop (“we”, “our”, “us”). By using our website or placing an order, you agree to these Terms.

Note: Persons under 18 years of age may not purchase goods from this website.

1. Definitions

• Goods: Any products available for sale on Artletshop.
• Carrier: Any person or company contracted by us to deliver Goods.
• Website: All computing hardware and software that supports our site.
• Content: Information published on our website by us or with our consent.

2. Our Contract with You

• Orders are accepted via email confirmation, which will include purchase details and estimated delivery.
• We may update these Terms at any time; the version on the website at the time of your order applies.
• If Goods are unavailable, we will offer alternatives or allow you to cancel the order.
• Refunds due to cancellations or errors will be processed within 30 days.

3. Price and Payment

• Full payment must be made before dispatch.
• Any banking or currency conversion fees (outside EUR) are borne by the customer.
• Payments are made without set-off or deductions.

4. Your Information

• You must provide accurate, up-to-date, and complete information for your orders.
• We will acknowledge your complaint within 14 days and provide a response or resolution within 30 days of purchase.

5. Delivery

• Goods are delivered to the address provided by you.
• You are responsible for ensuring someone is available to receive the delivery.
• Tracking information will be sent via email once your order ships.

6. International Orders

• We may deliver outside Croatia, depending on feasibility.
• Delivery prices for international orders may vary; inquiries can be made via our contact form.

7. Returns and Refunds

• Goods may be returned within 7 days of delivery at your cost, with proof of postage.
• Items must be in their original condition and packaging, including the delivery slip.
• Refunds are processed to the original payment method within 30 days of receipt.
• Damaged items must be reported with photos within 3 days of delivery.
• For more information, please see our Refund & Returns Policy.

8. Disclaimers and Limitation of Liability

• We make no warranties regarding the suitability, accuracy, or legality of Goods or Content.
• We are not liable for indirect, special, or consequential damages, or losses from using the website or purchasing Goods.
• Our total liability is limited to the value of the purchased Goods in the specific order.

9. Intellectual Property

• © Artletshop.com. All content is owned by STUDIO 3DIVINE d.o.o. and its owners, Branka Radonić and Vjeran Čengić.
• You may use Content for personal, non-commercial purposes only, keeping all copyright notices intact.
• You may not copy, distribute, modify, or sell any Content without explicit permission from us.

10. System Security

• You agree not to breach or attempt to breach our website security or interfere with the website operation.
• Unauthorized actions may be subject to criminal or civil liability.
• You agree to indemnify Artletshop for claims arising from violations of these Terms.

11. Third Party Rights

• These Terms do not confer any rights on third parties under the Contracts (Rights of Third Parties) Act 1999.

12. Severability and No Waiver

• If a provision is invalid or unenforceable, it will be amended to be enforceable to the minimum extent necessary.
• Failure or delay to exercise a right does not constitute a waiver.

13. Dispute Resolution

• Any disputes should first be attempted to be resolved via good faith mediation before arbitration or litigation.

14. Force Majeure

• We are not liable for breaches caused by circumstances beyond our control, including strikes or technical failures.

15. Governing Law

• These Terms are governed by the laws of Croatia / EU.
• The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.