Frequently Asked Questions (FAQ)

Q: Does Artletshop ship internationally?

Yes, our artworks ship worldwide, with the exception of certain countries due to international sanctions or postal restrictions. This includes, but is not limited to:

Afganistan
Belarus
Burma (Myanmar)
Central African Republic
Cuba
Iran
Libya
North Korea
Somalia
South Sudan
Sudan
Syria
Venezuela
Yemen

If your country is not listed in our checkout shipping options, please contact us and we will confirm whether delivery is possible.

Q: How long does it take to ship our artworks?

After purchase, artworks are packaged and prepared for shipping in our local studio in Zagreb, Croatia. This process takes 1–3 business days.

Once shipped, delivery time depends on the postal service and distance. Typical delivery times:

Domestic (Croatia): 5–7 business days
International: 10–14 business days, although delivery may take longer depending on customs clearance

You will receive an email with tracking information as soon as your artwork ships.

Q: How are artworks packaged?

All artworks are shipped flat in a sturdy, well-protected cardboard box, fully compliant with international art shipping standards to ensure safe arrival.

Q: Regarding artworks: framing and mounting

All paintings painted on cotton canvas come with a pre-installed crocodile hanger on the back for easy and secure wall mounting.
The edges of the canvas are fully painted, allowing it to be displayed without a frame or placed into a floating frame, or other.

If a particular artwork is framed, this will be clearly stated on the artwork details page along with a photo.

Q: Author and authenticity

All our artworks are original, one-of-a-kind pieces and come with an author’s certificate of authenticity. Each artwork is an original, one-of-a-kind creation by either artist Branka Radonić or Vjeran Čengić.

Q: How to understand artwork measurements?

Exact dimensions are listed on the artwork details page in centimeters and inches.
Small thumbnail images in gallery views may not accurately represent the size relative to other artworks. Always check the details page and use a ruler if necessary to visualize the dimensions.

Q: Payment methods

We accept multiple payment options:

PayPal
Credit / Debit cards: Mastercard, Visa, Discover, American Express
Stripe
Google Pay
Apple Pay
Direct bank transfer (Internet banking)

Q: Invoicing

A full VAT invoice is automatically generated and sent via email for every purchase.

Q: Refunds

Refunds are processed to the original payment method (PayPal, Stripe, card, or bank transfer) within 30 days of receipt of returned artwork.

Q: Terms and conditions

By purchasing through Artletshop.com, you agree to our Terms and Conditions.

Q: Customs and ownership

All artworks include a registered certificate of ownership filed with the Ministry of Culture of the Republic of Croatia, ensuring smooth customs clearance and preventing shipping delays.