Frequently Asked Questions
Q: Does your work ship internationally?
Yes, my work ships worldwide with the exceptions of few sanctioned countries:
- Burma (also known as the Union of Myanmar)
- Côte d’Ivoire
- North Korea
- Syria
Q: How long does it take to ship your artworks?
After the artworks are purchased they are getting packaged and prepaired for shipping in a local studio in Zagreb, Croatia / Europe. That process takes 1-2 business days. Once the package has been shipped it depends on the postal service and how far the artworks needs to travel to reach to it’s final destination. Artworks have been delivered anywhere from 3-4 days to a month. As soon as your artwork ships out you will receive an email with your tracking information.
Q: Regarding artworks : framing and mounting
Most of our artworks look fantastic without a frame, and are therefore sold unframed unless otherwise stated. The majority of customers prefer to hang the artworks without a frame. Some customers prefer to frame the artworks themselves.
If a particular artwork is framed, this will be stated on the artwork details page, and you will see the frame with the photo of the artwork and it will be stated in the details.
Q: How to understand the measurements and to determine the size of the artwork?
Exact size of the artwork is stated on the artwork details page, in centimeters and inches. Please be aware that the small pictures (“thumbnails”) of artworks shown in the gallery view and our hand-picked artworks view, may not accurately represent the size of the artworks relative to one another. To ensure you understand the size of the artwork, please check the artwork details page, and use the ruler.
Q: Regarding invoicing
We automatically generate and send by email a full VAT invoice for every purchase.
Q: Credit card security
We currently support payment by PayPal. PayPal is an eBay company, used by millions of people all over the world to process credit card payments.
Q: Terms and conditions
Please be aware that by using this website, or making a purchase through artletshop.com requires acceptance of our terms and conditions.
Contact us
The contact form and info is on the bottom of our home page .