Last updated: 28 October 2026

Terms and Conditions – Artletshop

These Terms and Conditions (“Terms”) govern the use of https://artletshop.com and the purchase of artworks through Artletshop.

Artletshop is an online art gallery and store operated by STUDIO 3DIVINE d.o.o., a company registered in Zagreb, Croatia. All artworks offered for sale are original, one-of-a-kind creations. Their creators are the artists Branka Radonić and Vjeran Čengić.

STUDIO 3DIVINE d.o.o. is the legal seller responsible for orders, payments, delivery, returns and refunds.

By placing an order, you acknowledge that you have read and accepted these Terms. Nothing in these Terms excludes or limits mandatory consumer rights under applicable law.

Age requirement: Purchases may be made only by persons aged 18 or over who have the legal capacity to enter into a purchase contract.

1. Definitions

Artletshop: The online art gallery and store operated by STUDIO 3DIVINE d.o.o.
Seller: STUDIO 3DIVINE d.o.o.
Customer: A person or legal entity placing an order through Artletshop.
Consumer: A natural person purchasing outside their trade, business, craft or profession.
Artwork: An original painting, drawing, sculpture, installation or other artistic creation offered for sale.
Carrier: A postal, courier, freight or other transport provider responsible for delivering an artwork.
Website: The Artletshop website at https://artletshop.com.
Content: Text, photographs, artwork images, graphics and other material published on the Website.

2. Orders and Formation of Contract

Each artwork offered through Artletshop is an original, one-of-a-kind creation by Branka Radonić or Vjeran Čengić. Unless expressly stated otherwise, only one original of each artwork is available for purchase.
Placing an order constitutes an offer to purchase the selected artwork under these Terms.
After submitting an order, the Customer will normally receive an electronic acknowledgement containing the order details. An automated acknowledgement of receipt does not, by itself, necessarily constitute acceptance of the order.
The purchase contract is concluded when Artletshop confirms acceptance of the order by email, including through an appropriate order-processing confirmation.
Artletshop makes reasonable efforts to maintain accurate availability information. However, if an artwork becomes unavailable because of a simultaneous order, an inventory error or another exceptional circumstance, we will inform the Customer without undue delay.
If an unavailable artwork has already been paid for, the Customer will be entitled to an appropriate refund in accordance with applicable law. Any alternative artwork will be offered only with the Customer’s agreement.
Artletshop may cancel or decline an order where there is a legitimate reason, including confirmed unavailability, suspected fraud or inability to arrange lawful delivery. This does not affect mandatory consumer rights.
The version of these Terms applicable to a purchase is the version in effect when the order is placed. Subsequent amendments will not retroactively change an existing contract without a valid legal basis.

3. Prices and Payment

Prices are displayed in euros (EUR).
Product prices include applicable VAT where required by law. The final checkout calculation takes into account the applicable tax treatment and the delivery address.
Delivery charges are calculated according to the destination, artwork characteristics and applicable shipping rates. Available delivery charges and the total payable amount are presented before the Customer submits a binding order.
For deliveries outside the European Union, additional customs duties, import taxes or clearance fees may apply. These charges are generally determined by the destination country’s authorities or service providers and are not included unless expressly stated otherwise. The Customer will be informed of applicable additional charges or their possible existence before purchasing, as required by law.
Available payment methods may include credit or debit cards processed through Stripe, PayPal and direct bank transfer, as displayed at checkout.
Bank transfer orders may remain pending until payment is received and confirmed.
Artworks are normally dispatched after successful payment, subject to applicable legal obligations and any delivery arrangements agreed with the Customer.
Currency conversion charges or fees imposed by the Customer’s own bank or payment provider may apply. Artletshop does not impose undisclosed payment surcharges.
Invoices are issued in accordance with applicable Croatian tax and accounting regulations.

4. Customer Information and Written Complaints

Customers must provide accurate and sufficiently complete information required for order processing, payment and delivery.
Customers should inform Artletshop promptly if their contact or delivery information changes.
Personal data is processed in accordance with our Privacy Policy and applicable data protection legislation.

Written Consumer Complaints

Customers may submit written complaints concerning purchases, delivery or our business activities:

By email: info(at)artletshop.com
By post: STUDIO 3DIVINE d.o.o., Medvedgradska 38a, 10000 Zagreb, Croatia (EU)
Through another communication method offered by Artletshop that meets the applicable legal requirements.

We will acknowledge receipt of a written consumer complaint without undue delay and provide a written response within 15 days of receiving the complaint, clearly stating whether the complaint is considered justified.

This procedure does not limit the Customer’s statutory rights or access to competent authorities and dispute resolution mechanisms.

5. Delivery

Artworks are carefully prepared and packaged in Zagreb, Croatia, according to their dimensions, materials and transport requirements.
Delivery is made to the address provided by the Customer during checkout.
Preparation and delivery estimates may vary according to destination, artwork dimensions, carrier availability, customs procedures and other relevant circumstances.
The estimated delivery timeframe will be communicated where available. Unless another delivery period has been agreed, delivery will take place without undue delay and within the period required by applicable law.
When available, shipment tracking information will be provided by email after dispatch.
The Customer should provide an accessible and accurate delivery address and cooperate reasonably with the carrier in arranging delivery.
If delivery is delayed, we will communicate the relevant information and respect the Customer’s rights under applicable law.
Where Artletshop arranges delivery through its chosen carrier, responsibility for loss of or damage to the artwork during transport remains with Artletshop until the risk passes to the Customer in accordance with applicable law.
Unusually large, fragile or heavy artworks may require specialized packaging or transport arrangements. Any applicable special arrangements and charges will be communicated before the purchase is concluded.

Documentation for International Shipping

In accordance with Croatian regulations administered by the Ministry of Culture and Media of the Republic of Croatia, artworks shipped from Croatia to other countries, including European Union member states, may require official documentation for their export or transfer.

Before international dispatch, Artletshop verifies the applicable requirements and obtains the necessary documentation from the competent Croatian cultural heritage authority. Where applicable, this includes an official certificate confirming that the artwork does not have the status of a protected cultural good and that there is no legal obstacle to its export or transfer from Croatia.

This administrative procedure may require approximately 3 additional business days before dispatch. Actual processing times depend on the competent authority and the documentation required. This additional preparation time is separate from the estimated shipping and delivery period.

6. International Orders

Artletshop offers international delivery to supported destinations, subject to carrier availability, shipping restrictions, customs requirements and applicable laws.

Available shipping destinations and delivery charges are determined through the checkout system.
International delivery times may be affected by customs clearance, local transportation conditions or administrative requirements.
Customers ordering from outside the European Union may be required to pay import duties, import taxes or customs clearance charges, unless otherwise expressly stated.
The Customer is responsible for providing accurate information and reasonably cooperating with applicable import formalities.
If delivery to a destination proves legally or practically impossible after an order has been placed, Artletshop will contact the Customer and arrange an appropriate solution or refund in accordance with applicable law.
For questions concerning international delivery, please use our contact form.

Nothing in this section transfers to the Customer responsibilities that must legally remain with the Seller.

7. Right of Withdrawal, Returns and Refunds

Right of Withdrawal – 14 Days

Consumers entitled to withdrawal under applicable Croatian and EU consumer protection law generally have the right to withdraw from an online purchase within 14 days of receiving the artwork, without providing a reason, subject to statutory exceptions.

Where several artworks from one order are delivered separately, the withdrawal period generally begins upon receipt of the final artwork.

To exercise this right, the Customer may:

Use this form: Withdrawal Form.
Send an email to info(at)artletshop.com.
Provide another clear statement communicating the decision to withdraw.

The withdrawal notice must be sent before the applicable deadline.

Returning an Artwork

Following withdrawal, the Customer must return the artwork without undue delay and no later than 14 days after notifying Artletshop of the withdrawal, unless collection has been arranged.

Artworks should be appropriately protected and packaged for safe transportation. We strongly recommend reusing the original packaging whenever possible.

The absence of original packaging does not automatically exclude the statutory right of withdrawal.

Return Shipping Costs

When properly informed before purchase, the Customer generally bears the direct cost of returning an artwork following a statutory withdrawal, unless Artletshop has agreed otherwise or applicable law requires another arrangement.

For artworks that cannot normally be returned by post because of their dimensions or characteristics, the return shipping cost or, where legally permitted, an estimated maximum amount must be disclosed before purchase.

Refunds

Following a valid statutory withdrawal, Artletshop will reimburse the payments received, including the cost of the least expensive standard delivery option offered, without undue delay and no later than 14 days after receiving the withdrawal notification.

Unless Artletshop has offered to collect the artwork, reimbursement may be withheld until the returned artwork is received or proof of return shipment is provided, whichever occurs first.

Refunds will be made using the original payment method unless the Customer expressly agrees to another method without additional refund charges.

Condition of Returned Artworks

Customers may inspect an artwork to establish its nature, characteristics and condition.

However, the Customer may be responsible for actual, reasonably demonstrable diminished value caused by handling beyond what is necessary for such inspection, as permitted by applicable law.

Using an artwork for exhibitions, rentals, events or similar purposes may constitute handling beyond normal inspection. Any resulting diminished value will be assessed individually and will not automatically cancel the right of withdrawal.

Damaged or Non-Conforming Artworks

If an artwork is damaged during delivery, incorrectly supplied or otherwise non-conforming, the Customer retains all applicable statutory rights.

We recommend reporting transport damage promptly, preferably within 3 days, with photographs where available. This recommendation does not restrict statutory rights.

Custom-Made Artworks

The statutory right of withdrawal may not apply to artworks genuinely made to individual customer specifications or clearly personalized, where the legal conditions for an exception are met.

This exception does not automatically apply to completed original artworks already offered for sale.

For full details, please read our Refund & Returns Policy.

8. Liability and Statutory Consumer Rights

Artletshop makes reasonable efforts to provide accurate information, descriptions, photographs, dimensions and prices for all artworks.
Minor differences in color or appearance may occur because of screen settings, lighting or photographic reproduction. Such differences do not exclude statutory rights where an artwork is not in conformity with the contract.
All artworks are original creations, and their individual artistic characteristics are described as accurately as reasonably possible.
Nothing in these Terms excludes or limits liability that cannot legally be excluded, including mandatory liability for defective or non-conforming goods, applicable consumer rights, fraud or intentional misconduct.
Artletshop is not responsible for losses arising solely from circumstances beyond its reasonable control to the extent permitted by law.
Any limitation of liability applies only insofar as permitted by applicable law and does not deprive Consumers of mandatory legal remedies.

9. Intellectual Property and Artwork Copyright

The artists Branka Radonić and Vjeran Čengić are the creators of all original artworks offered in the Artletshop online store.
Copyright and other intellectual property rights in the artworks remain with their respective rights holders, including the artists, unless expressly transferred or licensed in writing.
Purchasing an original artwork transfers ownership of the physical artwork in accordance with the purchase contract, but does not automatically transfer copyright, reproduction rights or commercial exploitation rights.
Website content, including photographs, text, graphic design and artwork reproductions, is protected by applicable intellectual property laws and belongs to STUDIO 3DIVINE d.o.o., the artists or other respective rights holders, as applicable.
Customers may view and use the Website’s content for lawful personal, non-commercial purposes.
Reproducing, distributing, publishing, modifying or commercially exploiting protected content without the appropriate rights or permission is prohibited, except where permitted by law.
Any certificate of authenticity accompanying an artwork documents its authorship and authenticity but does not, by itself, constitute a transfer of copyright.

10. Website Security and Acceptable Use

Users must not attempt to gain unauthorized access to the Website, customer accounts, servers or related systems.
Activities that compromise website security, disrupt services, distribute malicious software or interfere with other users are prohibited.
Artletshop may take proportionate technical measures to prevent fraud, automated abuse, malicious traffic and unauthorized access.
Serious violations may be reported to the relevant authorities where appropriate.
Users may be responsible for damage caused by unlawful conduct in accordance with applicable law.

11. Privacy and Third-Party Services

Personal data collected through Artletshop is processed in accordance with the GDPR, applicable Croatian law and our Privacy Policy.
Payment services, shipping services and certain external website features may be provided by independent third parties subject to their own terms and privacy policies.
The use of external providers does not relieve Artletshop of its statutory responsibilities as Seller.
Third-party links are provided for relevant information or functionality. Artletshop does not control the independent content or privacy practices of external websites.

12. Severability and No Waiver

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by law.
An invalid provision will not be interpreted or replaced in a manner that removes mandatory consumer protections.
Failure or delay by either party in exercising a legal or contractual right does not automatically constitute a waiver of that right.

13. Complaints and Dispute Resolution

We encourage Customers to contact Artletshop first so that any complaint or disagreement can be reviewed and, where possible, resolved directly.
Written consumer complaints will be handled in accordance with Section 4 of these Terms and applicable Croatian legislation.
Where applicable, Consumers may use competent alternative dispute resolution bodies or seek assistance from the relevant consumer protection authorities.
Participation in mediation or alternative dispute resolution will be governed by applicable law and any agreement validly reached between the parties.
Nothing in these Terms requires Consumers to waive their right to bring proceedings before a competent court.

14. Force Majeure

Artletshop will not be held responsible for non-performance or delays caused by extraordinary circumstances beyond its reasonable control, to the extent permitted by applicable law.
Such circumstances may include natural disasters, serious transport disruptions, government restrictions, armed conflicts or major interruptions of essential infrastructure.
Where such circumstances materially affect an order, Artletshop will take reasonable steps to inform the Customer and address the situation.
This provision does not exclude mandatory consumer rights relating to delivery delays, cancellation, reimbursement or non-conforming goods.

15. Governing Law and Final Provisions

These Terms are governed by the laws of the Republic of Croatia, together with applicable European Union legislation.
For Consumers resident in other countries, this choice of law does not deprive them of mandatory consumer protections applicable under relevant conflict-of-law rules.
Disputes will be considered by the competent courts determined under applicable law. Nothing in these Terms imposes an exclusive jurisdiction that unlawfully restricts Consumers’ rights.
These Terms may be updated to reflect changes in legislation, business operations or website functionality. Changes do not retroactively alter existing contracts unless lawfully agreed or otherwise permitted.

Seller Information

Branka Radonić & Vjeran Čengić / Artletshop

STUDIO 3DIVINE d.o.o.

Medvedgradska 38a

10000 Zagreb, Croatia

OIB: 28121112922

Website: https://artletshop.com

Email: info(at)artletshop.com

Contact: Contact Artletshop

Nothing in these Terms limits or excludes statutory consumer rights that cannot be waived under applicable law.